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Technical support
After-sales service
1. Warranty Service
Strictly follow the warranty policy provided by the instrument manufacturer to offer customers services with corresponding warranty duration and scope. During the warranty period, for faults caused by product quality issues, provide free repair, replacement of parts, and other services to ensure customers have no worries.
2. Regular Maintenance
Develop Maintenance Plans: Establish comprehensive regular maintenance plans, determining reasonable maintenance cycles based on different product characteristics and usage frequency. For frequently used equipment, shorten maintenance intervals to ensure stable operation.
Comprehensive Inspection and Maintenance: During regular maintenance, maintenance personnel conduct thorough inspections of precision instruments, including checking key component wear and performance parameter stability, and perform necessary cleaning, upkeep, and adjustments to keep the instruments in optimal working condition.
3. Fault Handling
Rapid Response Mechanism: Set up dedicated fault handling channels such as customer service hotlines and online repair platforms to ensure customers can conveniently report issues when instruments malfunction. The customer service team responds within 1 hour after receiving a repair request, records detailed fault information, and promptly communicates it to the technical repair team.
Efficient Repair Service: The repair team quickly goes to the site with necessary tools and parts based on the fault situation. For common faults, strive to repair within 24 hours; for complex faults, promptly develop a repair plan and inform the customer of progress until the equipment returns to normal operation.
4. Technical Support
Professional Consultation Service: Form a professional technical support team to answer various questions customers encounter during product use. Customers can consult via phone, email, online customer service, and other methods, with technical staff providing professional answers and guidance within 2 hours.
Technical Training Service: Provide customized technical training services based on customer needs, covering instrument operation, daily maintenance, common fault troubleshooting, etc., to enhance customers' ability to use and maintain products. Training methods include on-site training, online courses, video tutorials, and more.
5. Spare Parts Supply
Establish sufficient stock of original spare parts to ensure timely supply when customers need replacements. Strictly control the quality of parts to guarantee compatibility and performance consistency with the original equipment, maintaining stable product operation. Additionally, provide parts delivery services to quickly deliver parts to customers.